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Please complete the following form to request that we delete and/or not sell your personal information.

Note that we are only able to respond to and fulfill Verifiable Consumer Requests from California Residents, as defined in the CCPA and detailed in our Privacy Policy.

California Privacy

Updated: 15th Jan 2021

WHEREISMYCONTRACTOR.com (“WHEREISMYCONTRACTOR,” “we,” or “our”) respects the privacy of our users. This Privacy Policy is intended to describe for you the information we collect, how we may use that information, with whom we may share that information, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

We may collect personal information that can identify you such as your name and email address. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries.

  • Information you provide: We may collect and store any personal information you enter on our website, such as your name, address, email address, telephone number, credit card information, and other personally identifiable information. When you join WHEREISMYCONTRACTOR by requesting a free quote, you are opting in to receive emails from us or about WHEREISMYCONTRACTOR, other Home Improvement Leads, Inc brands, one of our affiliates, or one of our 3rd party marketing partners. You can opt-out of notifications by replying to emails you’ve received, using the unsubscribe link in the email, or contacting us via email at INFO@WHEREISMYCONTRACTOR.COM. 
  • Note: you can also opt-out by clicking the link and filling a request.
  • Information from other sources: We may also obtain both personal and non-personal information about you from business partners, contractors and other third parties, such as updated delivery and address information, purchase history, and demographic information.

Use of Cookies and Other Technologies to Collect Information

We use various technologies, such as cookies and web beacons, to collect information from your computer and about your activities on our site. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks to display advertisements on our site. These companies may use cookies to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties.

How We Use the Information We Collect

We may use information that we collect about you to:

  • Deliver the products and services that you have requested;
  • Manage your account and provide you with customer support;
  • Perform research and analysis about your use of, or interest in, our products, services, or content;
  • Communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters, promotional offers, sweepstakes, customer feedback surveys, and other relevant legal notifications about products or services that may be of interest to you either from us, our affiliates, our partners or third parties;
  • Communicate with you via phone or email with regard to partially completed service requests;
  • Develop and display content and advertising tailored to your interests on our site and other sites;
  • Verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • Perform background screening, which may include the use of third parties or service professionals;
  • Enforce our terms and conditions as stated in our Terms of Use;
  • Manage our business; or
  • Perform functions as otherwise described to you at the time of collection.

Financial Information for Service Professionals

For service professionals, we may use financial or payment method information to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify you to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

With Whom We Share Your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through WHEREISMYCONTRACTOR.com or performing background checks of service professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Marketing affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
  • Service professionals: We match your information and service request against our list of service professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the service professionals we match with your request. Sharing this information with service professionals allows them to contact you using the email address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. If you use our services pursuant to a membership with one of our partners, we may share your service request activity information with such partner. We may also release information to collection and/or credit agencies for past due service professional accounts.
  • Business partners: When you make purchases, reservations or engage in promotions offered through WHEREISMYCONTRACTOR.com or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other contact information to that merchant.
  • Direct mail partners: From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
  • Other Situations: We also may disclose your information:
    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce WHEREISMYCONTRACTOR.com terms and conditions or other agreements or policies.
    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy.

Aggregated and Non-Personal Information

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors.

How You Can Access Your Information

If you have an online consumer account with us, you can access and review your personal information by logging into your account. You can also review and update your personal information by contacting us. You can also choose to have your account disabled by contacting INFO@WHEREISMYCONTRACTOR.COM. After you deactivate your account, you will not be able to sign in to our website or access any of your personal information. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law.

Your Choices About Collection and Use of Your Information

At any time, you can choose to no longer receive commercial marketing or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any marketing email that we send to you, to opt out of receiving such messages in the future, or by replying to any of these emails. Be sure you include your name and email address. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. If you prefer not to have us share your email address & other information with selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at INFO@WHEREISMYCONTRACTOR.COM

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Blogs, Bulletin Boards, Chat Rooms and Other Social Media Sites

We may provide areas on our websites where you can post information about yourself and others and communicate with others, as well as post comments (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other social media websites or when searches are executed on the subject of your posting. Please note that whenever you voluntarily disclose personal information on public web pages, that information will be available to the public.

Children’s Privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at INFO@WHEREISMYCONTRACTOR.COM and we will take steps to remove such information and terminate the child’s account.

Visiting Our Websites from Outside the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How to Contact Us

If you have any questions about this Privacy Policy or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by email or postal mail as follows: Privacy Policy Inquiry, 1810 Sahara Ave Suite 557 | Las Vegas, NV 89104 or email us at INFO@WHEREISMYCONTRACTOR.COM.

Your California Privacy Rights

Note: For general privacy information pertaining to states other than just California please visit our Privacy Policy. 

 

This privacy notice is for California residents, supplements the information provided in the Privacy Policy set forth above, and applies solely to visitors, users, and others who reside in California (“consumers” or “you”). WHEREISMYCONTRACTOR provides this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.

Information WHEREISMYCONTRACTOR Collects

In the past 12 months, WHEREISMYCONTRACTOR has collected categories of personal information that may fall within the following categories identified in California Civil Code section 1798.140(o)(1):

  1. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  2. Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
    • Section 1798.80 defines “personal information” as the following, which may overlap with other information contained within other sections of this disclosure:
      • any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
      • “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
  3. Characteristics of protected classifications under California or federal law.
    • California includes the following categories as “protected classifications”: age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, and genetic information (including familial genetic information).
  4. Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  5. Biometric information.
  6. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  7. Geolocation data.
  8. Audio, electronic, visual, thermal, olfactory, or similar information.
  9. Professional or employment-related information.
  10. Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
  11. Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Personal information does not include:

  • Publicly-available information, including from government records
  • De-identified or aggregated consumer information.
  • Information excluded from the scope of the CCPA, including:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Sources of Personal Information

WHEREISMYCONTRACTOR obtains the categories of personal information listed above from the following categories of sources:

  • Directly from consumers when they provide WHEREISMYCONTRACTOR with their personal information.
  • From third parties and affiliates that interact with us in connection with the services we perform.

Use and Sale of Personal Information

WHEREISMYCONTRACTOR may use or disclose the personal information it collects for one or more of the following business purposes:

Thank you for your interest in our Privacy and Do Not Call Policies.

  • To provide information, products, or services consumers request from WHEREISMYCONTRACTOR. For example, if consumers provide WHEREISMYCONTRACTOR with personal information in order to receive home improvement services, WHEREISMYCONTRACTOR will use or disclose the information to third parties to offer and provide those services.
  • To provide you with email alerts and other notices concerning services that may be of interest to you.
  • For research, analysis, testing, and product development.
  • To carry out its obligations and enforce its rights.
  • To comply with a legal obligation.

Please note that your personal information may be sold by WHEREISMYCONTRACTOR and you have the right to opt out of the sale of your personal information at the following email: INFO@WHEREISMYCONTRACTOR.COM

Categories of Personal Information Sold in the Past 12 Months

Within the previous 12 months, WHEREISMYCONTRACTOR has sold personal information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Geolocation data.
  • Audio, electronic, visual, thermal, olfactory, or similar information.

Categories of Personal Information Disclosed for a Business Purpose in the Past 12 Months

Within the previous 12 months, WHEREISMYCONTRACTOR has disclosed for a business purpose information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Geolocation data.
  • Audio, electronic, visual, thermal, olfactory, or similar information.

Consumer Request for Personal Information

Under California Civil Code section 1798.100, et seq., California residents have the right to request the following information from WHEREISMYCONTRACTOR:

  • The categories of personal information that WHEREISMYCONTRACTOR has collected about you, and the categories of sources from which WHEREISMYCONTRACTOR collected the personal information.
  • The categories of personal information that WHEREISMYCONTRACTOR has sold about you and the categories of third parties to whom the personal information was sold, by category or categories of personal information, for each third party to whom the personal information was sold.
  • The categories of personal information that WHEREISMYCONTRACTOR disclosed about you for a business purpose, and the categories of third parties to whom the personal information was disclosed for a business purpose, by category or categories of personal information, for each third party to whom the personal information was disclosed for a business purpose.
  • WHEREISMYCONTRACTOR’s business or commercial purpose for collecting or selling personal information.
  • The categories of third parties with whom WHEREISMYCONTRACTOR shares personal information.
  • The specific pieces of personal information WHEREISMYCONTRACTOR has collected about you during the 12 months before your request.

Consumer Request that Personal Information be Deleted

You have the right to request that WHEREISMYCONTRACTOR delete any personal information about you that WHEREISMYCONTRACTOR has collected. However, WHEREISMYCONTRACTOR will not be required to comply with your request if one or more of the exceptions set forth in California Civil Code section 1798.105(d) apply:

  • The business must maintain the consumer’s personal information in order to complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s on going business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  • The business must maintain the consumer’s personal information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  • The business must maintain the consumer’s personal information to debug to identify and repair errors that impair existing intended functionality.
  • The business must maintain the consumer’s personal information to exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • The business must maintain the consumer’s personal information to comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  • The business must maintain the consumer’s personal information to engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  • The business must maintain the consumer’s personal information to enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business. The business must maintain the consumer’s information to comply with a legal obligation.
  • The business must maintain the consumer’s information to otherwise use it, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Methods for Submitting Requests

You can submit a request using the Contact Us page. Please note that you may only make a personal information request twice in a 12-month period, WHEREISMYCONTRACTOR may need personal information from you to verify your identify in order to process the request, and WHEREISMYCONTRACTOR will respond to you within 45 days of receiving your request.

Anti-Discrimination

WHEREISMYCONTRACTOR will not discriminate against you because you exercised your rights under California Civil Code section 1798.100, et seq., including, but not limited to, by:

  • Denying goods or services to you.
  • Charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
  • Providing a different level or quality of goods or services to you.
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

New York Nuisance Act

  • WHEREISMYCONTRACTOR and its agents must inform consumers on a call that the consumer can request that his or her number be added to WHEREISMYCONTRACTOR’s internal do not call list. If the customer does so, the agent must immediately end the call and add the number to the list or cause the number to be added to the list.
    • WHEREISMYCONTRACTOR call scripts should be modified, if necessary, in order to comply with this requirement.
  • WHEREISMYCONTRACTOR can’t sell or transfer customer contact information without express agreement in writing or electronic format.
    • By obtaining consent through its landing pages, WHEREISMYCONTRACTOR is complying with this requirement. I also believe that obtaining consent via voice recording should qualify as a “writing” for purposes of this new law, as it does under the E-Sign Act for purposes of the TCPA—but note that there is not yet a definitive answer under the New York Nuisance Call Act on this issue.
  • WHEREISMYCONTRACTOR must preserve call/consent records for two years.
  • WHEREISMYCONTRACTOR already complies with this requirement in order to comply with the TCPA.

Do Not Call Policy

WHEREISMYCONTRACTOR takes its responsibilities about customer information and customer service very seriously. In support of this commitment, WHEREISMYCONTRACTOR has adopted the following Do Not Call Policy.

No employee or agent of WHEREISMYCONTRACTOR shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state law or regulation.

WHEREISMYCONTRACTOR maintains a record of the name and telephone number for consumers who do not wish to be called. If you don’t want to receive sales calls from WHEREISMYCONTRACTOR, just ask us to place your name on our Do Not Call List. We will note your request immediately, and will remove your information from active lists within 30 days.

You can make your request in writing by mailing us at 1810 Sahara Ave Suite 557 | Las Vegas, NV 89104 or by phone by calling 1-888-565-1613. When you make a request you must include your name, address and telephone number(s) you want to be included on our list. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on our Do Not Call List. If you would like us to remove you from our Do Not Call List in order to receive our telephone solicitations, notify us by contacting us at the above address or telephone number.

All WHEREISMYCONTRACTOR personnel involved with telemarketing and/or telephone solicitation for WHEREISMYCONTRACTOR are trained, informed, and directed to comply with WHEREISMYCONTRACTOR Do Not Call Policy.

Terms and Conditions

Last Updated: 04th February 2021

CONSUMER AGREEMENT With Whereismycontractor.com

The services offered by Whereismycontractor.com are conditioned on your acceptance of the following terms, conditions and notices without modification (“Agreement”).  The document herein shall refer to you and any of your affiliates, agents, employees, representatives and/or subcontractors as “you” or “Consumer”.  We reserve the right to amend the Agreement at any time by posting a revised version of the Agreement on the Company’s website.

Note: Please review the Where Is My Contractor privacy policy at https://www.whereismycontractor.com/wimc-privacy-policy/ (“Privacy Policy“). The terms of the Privacy Policy are incorporated into, and considered a part of, these Terms of Use:

  1. You represent that, if applicable, you are, as an individual, at least 18 years old and competent to enter into an agreement to use the services offered by the Company.
  2. After you insert your name, address telephone number and email address and the type of service you are seeking to have performed, the Company will attempt to match you with a service provider (“Contractor”) that performs services in and around your area (“Service Area”) who might wish to perform work that you need.  However, the Company does not guarantee that it will locate a Contractor who is able or disposed to provide services that match your needs.  While we do investigate Contractors’ qualifications, we do not make any representations or provide any guarantees for any Contractors’ skills, representations or quality of work that may be performed by any Contractor.
  3. While the Company’s goal is to assist you in locating a Contractor, the Company is not responsible for any of the services requested by you or the work performed on your behalf by any Contractor.  The Company does not recommend or sanction any particular Contractor, as the Company is not a party to your independent agreement with a Contractor.  The Contractors are not employees or agents of the Company and the Company is not an agent of the contractors.  All information about Contractors is confidential and for personal use only.
  4. Any agreement you enter into with a Contractor is governed solely by the terms of your agreement and by applicable federal, state or local law.  In the event that you have a dispute with a Contractor, that dispute must be addressed directly with the Contractor and you agree to release the Company and its officers, directors, affiliates, employees and agents as well as any other person, firm or entity including the Company’s business partners, which may include our network of Contractors, from any damages or claims of every kind arising out of or related to your agreement and/or dealings with a Contractor.
  5. INFORMATION YOU PROVIDE TO US/TCPA CONSENT. Upon using the Company, you will be prompted to disclose certain information about yourself and your service requirements, and you will be able to store information, such as home services records, on our website or apps. Some of this information will be sent to Contractors who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by our Contractors via phone, fax, email, mail, text (SMS) messaging, or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable “Do Not Call” list, in order that we may provide the services set forth on our site, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing related emails. You also authorize the Company to send you an automated prerecorded call confirming your service request, along with calls from up to four Contractors that can help you with your request to the land-line or mobile phone number you provided, and you understand that either the Company or the Contractors may use automated phone technology (including autodialed and prerecorded messages) to call you and that your consent is not required to purchase products or services. For complete details on our use of your information, please see our privacy statement. You agree that by completing a service request, you are entering into a business relationship with the Company and/or a Contractor and thus agree to be contacted by the Company and/or a Contractor. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of Contractors that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to refuse any current or future use of the services (or any portion thereof) by you. You are responsible for any use of the services by persons to whom you intentionally or negligently allow access to your password.
  6. You agree that the website’s content is the sole property of the Company and you have no right to reproduce, disseminate or otherwise use the information for any purpose other then your personal use.  We reserve the right to revoke your access to the Company’s website and its services at anytime. You agree that your current and future use of the Company’s website is solely for your personal use and not for business or marketing.  In the event that you violate any part of this provision, you agree you shall be liable to the Company for any damages and shall indemnify the Company for any third party claims against the Company arising out of your actions.
  7. You agree and acknowledge that you will be liable and/or indemnify the Company and any contractor from any damages, attorney fees, costs and expenses including any regulatory or judicial fines that may be incurred in the event that you knowingly falsify information submitted to the website.  In the event you misuse or attempt to misuse the Company’s website or to circumvent the Company’s services or system or attempt to utilize the Company’s website or services for non-personal, improper or commercial purposes such as hacking, fraud, marketing or spamming, the Company may terminate your access to the website immediately, without notice, as well as file a claim in Cook County, Illinois to seek an equitable remedy and/or monetary damages due to lost revenue, repairs, attorney’s fees and/or legal costs and expenses and to seek injunctions or other equitable remedies.
  8. Links on the Company’s website are solely intended to be a convenience for you.  These links may direct you away from the Company’s website and are unrelated and are not controlled by the Company and the Company is not responsible for those websites’ contents, products or functioning of the website.
  9. You understand and acknowledge that the Company does not guarantee that it will pre-screen each Contractor and the Company makes no, and expressly disclaims any guarantees, representations or warranties whatsoever with regard to these Contractors. The Contractors are provided to you on an “as is” basis. Please confirm that the Contractor your dealing with is licensed, if necessary, and insured and you need to perform any investigation into references and background as you determine is needed.
  10. With exceptions, such as corporate or “network” accounts, the Company may assess Contractors’ qualifications prior to permitting their registration with the website.  Upon enrolment the Company requests that each Contractor represent and declare that it possess any and all applicable licenses as required by Federal, state, provincial or local law.  Please be aware that licensing requirements may vary depending on state or local law or the size or type of project.  The Company does not guarantee that the Contractors are in compliance with licensing requirements or maintain liability insurance or bonding.  We therefore urge you to confirm independently Contractors’ qualifications and request a copy of the Contractors’ license when applicable.
  11. The Company encourages you to post to the website your reviews of the work performed by Contractors.  However, the Company may, in its sole discretion, reject Consumer Reviews, refuse to post them or remove them.
  12. Reviews and/or ratings do not reflect or represent the opinions or representations of the Company, its parent, subsidiary or affiliated companies, or its employees, officers, directors, or shareholders but only other Consumers.  The Company disclaims any and all representations or warranties with regard to reviews and/or ratings and is not responsible and shall not be held liable for any review or claims, damages or loss incurred from utilization of the website or its contents.
  13. Contractors are permitted to establish a profile on the website.  The Company does not review or verify the information or representations in those profiles.  The Company has not performed a criminal background check or a legal search for civil judgment against the contractors and shall not be held liable for any claim stemming from your failure to confirm a contractor’s status as to a secretary of state’s requirements or whether a criminal or civil judgment has been entered against a contractor and/or its employees, subcontractors and/or agents.
  14. In the event the Company is unable to match you with a Contractor enrolled with our website, the Company reserves the right to convey your request for services and profile information to another website or provider’s network of contractors.  In that event you may be subject to the terms and conditions of that particular website/network.
  15. The Company’s services are provided “as is” without any warranty, and your exclusive remedy, and the Company’s only duty to you for any claim stemming from use of the website or the Company’s services is that you may cancel your use of the Company’s service and/or website at any time.  The Company expressly disclaims any implied warranties, including, but not limited to, warranties of merchantability and fitness for particular purpose.  The Company shall not be directly, indirectly, specially, incidentally or consequentially (including lost profit) liable for exemplary or punitive damages arising out of this Agreement.  In the event your state or province does not allow limitations on or exclusions of incidental or consequential damages and that state’s law is deemed by a court of law to apply, then these exclusions may not apply.
  16. This Agreement shall transfer to the benefit of the Company’s successors, assigns and licensees. If any provision is determined to be void, unenforceable, or unlawful, for any reason, by any court of competent jurisdiction, that provision shall be modified to make it enforceable, while maintaining its spirit.  If modification is impossible, the particular provision shall be stricken and but shall not affect the validity and enforceability of the remaining terms.  The Company’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.  Any claim or cause of action arising out of or related to use of the Company’s services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
  17. You shall agree to indemnify the Company and its officers, employees, subsidiaries, affiliates, agents and partners (“Company Partners”).  You agree that you shall hold the Company Partners harmless for any and all demands, claims, attorney fees that are made by you or a third party stemming from the Company’s service or related to its website or the violation of these terms and conditions or the rights of a third party.

Privacy Policy

Last Updated: 4th February 2021

Whereismycontractor respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of www.whereismycontractor.com (and all websites and URL’s controlled or operated by whereismycontractor, Inc. which link to this policy, unless otherwise specified) or our services, or otherwise provide us with information through various means the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy. 

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

For residents of the state of California please refer to our California Privacy (CCPA) page to exercise your rights. Or click here to opt-out.

 Information we collect about you 

In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries around the world.

  • Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, telephone number, credit card information, and other personally identifiable information.
  • Note: you can also opt-out by clicking the link and filling a request.
  • Information from other sources. We may also periodically obtain both personal and non-personal information about you from other IAC businesses, business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.

Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site. 

  • Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
  • Cookies. When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. 
  • Other Technologies. We may use standard Internet technology, to track your use of our site. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

 How we use the information we collect

In general. We may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us, our sister IAC companies or other third parties;
  • communicate with you with regard to partially completed service requests;
  • develop and display content and advertising tailored to your interests on our site and other sites;
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • perform background screening, which may include the use of third parties, on Service Professionals;
  • enforce our terms and conditions;
  • publicly-display comments, ratings and reviews and other content provided by you;
  • manage our business; and
  • perform functions as otherwise described to you at the time of collection.

Payment and Financial information. For Service Professionals, we may use financial information or payment method to process payment for any purchases made on our website, enrol you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify Service Professionals to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. For consumers, we may use credit card information to process payment for any payments made on our website.
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 With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of Service Professionals. We may also release information to collection and/or credit agencies for past due Service Professional accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Marketing Affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
  • Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
  • Service Professionals. We match your information and service request against our list of Service Professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the Service Professionals we match with your request. Sharing this information with Service Professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfil service requests, or that utilize their own Service Professionals to supplement our network, and we share your information with them in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, Whereismycontractor may share your service request activity information with such partner.
  • Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
  • Other Situations. We also may disclose your information:
    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

For Service Professionals, we may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of owner or proprietor of the business.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and our IAC sister companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

 Your choices about collection and use of your information

  • At any time a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.
  • If you prefer not to have us share your postal mailing information with these selected providers of goods and services that may be of interest to you.

 

Information for California Consumers.
 
The California Consumer Privacy Act (“CCPA”) affords certain rights and protections to California residents with respect to their Personal Information. The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” This section describes (i) the categories and sources of Personal Information that Where Is My Contractor collects, sells or shares; (ii) the purpose for collection; (iii) the types of third parties to whom Where Is My Contractor discloses that information; and (iv) details about how California residents can exercise their rights under the CCPA.
 
Categories of Data Where Is My Contractor Collects in the Preceding 12 Months. Where Is My Contractor collects the following CCPA categories of data: (i) identifiers, such as a name, email address, telephone number, postal address, unique personal identifier, online identifier, IP address, account name, Social Security number, driver’s license number; (ii) personal identifiers under Cal. Civ. Code § 1798.80(e), such as insurance policy number, education, employment status, bank account information, credit card or debit card number, financial information, medical information, health insurance information; (iii) protected classification characteristics under California law, such as age, marital status, medical condition, gender, veteran or military status; (iv) commercial information, such as products or services obtained, or considered, or other purchasing or consuming histories or tendencies; (v) internet activity, such as browsing history and search history information; (vi) geolocation data; (vii) professional or employment information, such as consumer-reported current or past job history; and (viii) inferences drawn from some of the information above (e.g., email open rates and time).
Where Is My Contractor generally collects the above data as Technical Data or Provided Attributes. For example, Where Is My Contractor does not create user profiles to determine the gender, marital status or employment status of consumers. Where Is My Contractor may store aggregated data as segments based upon Technical Data and Provided Attributes. Where Is My Contractor receives each of those categories of data only as self-reported data from the consumers.

Blogs, bulletin boards, reviews and chat rooms 

We may provide areas on our websites where you can post information about yourself and others and communicate with others, as well as post reviews of products, establishments, contractors, and the like, or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

Children’s privacy 

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Visiting our websites from outside the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by posting the updated policy on our website, with a link denoting that the policy has been updated. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. To see the prior version of the whereismycontractor  Privacy Policy you may send a written request to Legal Department, Whereismycontractor, Inc., 1810 Sahara Ave Suite 557 | Las Vegas, NV 8910